Employment Opportunities

 

To apply for a current job opportunity please complete the application form and email it to our Human Resources Manager at skrolczyk@tcmud.org. You may also mail the application to Trophy Club Municipal Utility District No.1, ATTN: Human Resources, 100 Municipal Drive, Trophy Club, TX 76262.

NOTE:  Application form is a fillable PDF. For best results open using Adobe Acrobat 9 or save as a PDF and open. Windows 10 users should open using the Chrome browser.

 

UTILITY BILLING CLERK/RECEPTIONIST

 

Reports To: Utility Billing Supervisor

Non-Supervisory

Non-Exempt

Job Summary

Handles utility billing payments and customer inquiries; resolves utility billing issues; greets and assists visitors; operates multi-line telephone system.

Minimum Requirements

  • High School diploma or its equivalent
  • Experience as a utility billing clerk/customer service representative
  • Experience with STW preferred
  • Experience answering multiple line phone systems
  • Clerical experience (computer, Microsoft Word and Excel software, typing, phones, filing)
  • Ability to maintain composure in stressful situations
  • Ability to provide excellent customer service
  • Ability to provide self-motivation
  • Ability to gather and analyze financial information and to prepare related reports
  • Ability to accurately do mathematical calculations
  • Attention to detail
  • Valid Texas Motor Vehicle Class C Operator’s License

 

Major Duties and Responsibilities

Job duties and responsibilities are not intended to reflect all duties performed within the job:

  • Greets visitors, answers questions, and directs to appropriate personnel
  • Operates switchboard and routes calls
  • Accepts and returns packages and distributes mail
  • Opens and closes building on a daily basis
  • Maintains lobby and breakroom
  • Receives utility billing payments and answers utility billing questions
  • Assists in establishing new accounts, disconnecting and reconnecting customer utility access
  • Assists in generating and processing utility work orders for field staff
  • Assists in responding to and resolving customer inquiries and problems regarding billing, high water consumption, water pressure, meter readings, and /or water leaks
  • Manages utility billing functions including preparing monthly customer bills
  • Provides telephone and in-person customer service and problem solving regarding billing issues and other customer related issues; processes NSF checks and other issues relating to the deposit of customer payments
  • Performs various functions including collection and posting of utility payments, credit card transactions, bank draft transactions, collection of delinquent payments, customer deposits, balancing totals against weekly deposits, and preparing related reports
  • Proofs meter sheets for incorrect readings and generates re-read list as necessary including adjusting meter readings on customer accounts
  • Assists in other utility billing functions and other duties as assigned

 

Work Environment

Office is in a climate controlled environment with minimal exposure to inclement weather. Exposure to computer screens, sitting for prolonged periods of time, walking, standing, stooping, bending, kneeling, and lifting up to 35 pounds. Manual dexterity and visual acuity are required. Must be able to operate assigned equipment and vehicle and adhere to safety guidelines.

 

Position Open until filled.

To be considered please email a completed, signed, and scanned application to our Human Resources Manager at skrolczyk@tcmud.org, or send by U.S. Mail to Trophy Club Municipal Utility District, ATTN: Human Resources, 100 Municipal Drive, Trophy Club, TX 76262.

Click here for complete job description.