FAQs

Following are some of the most common questions we receive. If you don’t find the answer to your question here or on another page, please contact us. We look forward to helping you!

I’m moving to a house in Trophy Club. How do I get the water service in my name?

I just moved in/I forgot to make my payment and the water is off. Can I turn it on myself and drop off the paperwork/payment later?

I’m moving out of my house. How do I discontinue service?

How do I discharge backwash from my swimming pool into the sanitary sewer?

Do you offer average water billing?

We will be out of town for several months. If we shut off the water will we still receive a bill?

Is the meter read every month?

My bill is the same amount this month as it was last month. Did you just estimate it?

Why is my bill so high? I don’t think I used that much water.

How can I use my water meter to check for leaks?

Where is my meter located?

How can I turn my water off at the meter?

I’m moving to a house in Trophy Club. How do I get the water service in my name?
Please see the Establish Service page for more information.
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I just moved in/I forgot to make my payment and the water is off. Can I turn it on myself and drop off the paperwork/payment later?
If the water to your property has been disconnected please call our office to schedule the reconnect service. Tampering with the water meter is against the law.
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I’m moving out of my house. How do I discontinue service?
Please call the Utility Billing Office at 682-831-4682 at least one business day prior to the disconnect date so we can schedule a meter read.
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How do I discharge backwash from my swimming pool into the sanitary sewer?
Please see the Sanitary Sewer page for instructions.
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Do you offer average water billing?
We do not provide an average water billing service, but you may pay ahead starting in the late fall or winter months when consumption is normally lower, and the credit balance will be applied in the summer when irrigation typically increases the bills. Please contact us if you would like help calculating last year’s average bill.
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We will be out of town for several months. If we shut off the water will we still receive a bill?
Our staff can turn off the water at the meter at your request, but there will still be a minimum monthly charge. If you need to change your billing address please contact the office.
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Is the meter read every month?
Yes, the meters are read each month around the 20th day of the month. Most of our meters are read electronically now, so the meter reader does not have to lift the lid to see the dial. It is still important to provide clear access to the meter, so please do not allow the lid to become overgrown with grass or covered with mulch.
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My bill is the same amount this month as it was last month. Did you just estimate it?
No, all meters are read and the amount used is billed every month. It is actually quite common for customers to see the same bill amount if water use habits remain consistent. And please keep in mind that we bill by the thousands of gallons used, not for each gallon.
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Why is my bill so high? I don’t think I used that much water.
Many customers are unaware of how much water their automatic sprinkler system uses. We encourage residents to check their meter before watering and immediately after to get an idea of how much water they use each time they irrigate. For a helpful instructional video try “How to Read Your Water Meter” by the City of Scottsdale, AZ on YouTube.

New water meters have an electronic display that differs from the model in the video. See the information from the meter manufacturer on reading the E-Series Ultrasonic meters.  The display toggles periodically between the rate of flow (how much water is going through the meter, updated every two seconds) and the consumption. To change the information displayed, hold your hand over the small circular sensor beneath the screen or simply close and reopen the lid.

For all meters the consumption is like the odometer on a car – it is cumulative and does not reset each month.  The District bills in thousands of gallons, for the difference between the current read and the previous month’s read.

Sprinkler systems can function unpredictably, especially after a power outage.  It is a good practice to frequently check all settings on the programmer including current date and time to make sure the system is running only when you want it to.  Broken sprinkler heads or pipes can lead to higher consumption, so a routine system check is a good idea.  The City of Scottsdale, AZ has another really helpful YouTube video on this topic “Looking for Water Leaks Outside Your Home.”  Don’t forget to disconnect any hoses when you check outside.

You may also want to check for leaks inside the home. We have free tablets available at the front desk to help detect toilet leaks, and you can visually inspect your faucets.
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How can I use my water meter to check for leaks?
A good time to perform this check is when no one will be home for a couple hours. First, make sure that no water is running in the house or outside. Then look at your water meter dial. If the leak detector is spinning then water is going through the meter. If you watch for a few minutes and it doesn’t move there may still be a slow leak. Note the read and position of the dial and check back in a couple hours.

New water meters have an electronic display that differs from older models. Instead of a leak detector that turns, the display toggles between the rate of flow and the consumption.  See the information from the meter manufacturer on reading the E-Series Ultrasonic meters.  If the rate of flow is other than zero, water is flowing through your meter.  If the meter detects 24 hours without one 15-minute interval of zero flow (basically water is running constantly for 24 hours) the meter displays a Suspected Leak icon for the next 28 days.

You can isolate the source of leak by shutting off the water to the irrigation system (at the valve, not just at the program box.) If the meter only moves when the irrigation supply is turned on you will know the leak is in your irrigation system.

View the instructional video “Finding a Water Leak.”
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Where is my meter located?
Most water meters are located in the yard near the curb. There are exceptions, so please call our office if you need help locating your meter.
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How can I turn my water off at the meter?
Please call the office and let our staff turn off the water for you. See Contact Us for more information.
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