Prevent broken pipes
In very cold weather open cabinet doors to allow warm air to circulate around pipes and allow a small stream of cold water to run at the inside faucet farthest from your water meter.
If your pipes freeze
If your pipes do freeze never try to thaw them with an open flame. If they break turn off the water supply to the house and call a licensed plumber.
Turning off your water
You can turn off the water supply to your house yourself, but to turn off the water at the meter please contact our main number at 682-831-4600.
After hours emergencies
Please call the main number at 682-831-4600 for water and sewer emergencies. After hours the answering service can dispatch on call personnel.
Avoid sewer backups
Keep grease and fats out of the drains to avoid sewer backups in your home. Scrape plates and pans before rinsing and put oil and drippings in a container in the trash.
Prepare for freezing weather
Visit our Water page for tips and links to resources to learn about protecting your home from severely cold weather.
Stage 1 Water Restrictions in Effect
Customers may irrigate twice per week as follows:
Residences with EVEN addresses may water Wednesday and Saturday.
Those with ODD addresses may water Thursday and Sunday.
Non-residential locations may water Tuesday and Friday.
NO watering on Monday.
NO watering from 10:00 am to 6:00 pm.
Click here to read the NEW Drought Contingency Plan.