If you have questions about the trash, recycling, please contact Community Waste Disposal at 972-392-9300 or the Town of Trophy Club at 682-237-2915.

Please see the Start/Stop Service page for more information.

If the water to your property has been disconnected, please call our office to schedule the reconnect service. Tampering with the water meter is against the law.

If you are moving and need to disconnect your water service, please complete a Stop Service Request at least one business day prior to your requested disconnect date and provide a forwarding address. If a request is received after 3:00 p.m., the service disconnection will occur on the next business day. Disconnections are conducted Monday through Thursday. The District does not process service disconnections on Fridays.

Please see the Wastewater page for instructions.

We do not provide an average water billing service, but you may pay ahead starting in the late fall or winter months when consumption is normally lower. The credit balance will be applied in the summer when irrigation typically increases the bills. Please contact us if you would like help calculating last year’s average bill.

Every winter the District averages the water you use from December through February. That average is then used to determine your monthly wastewater/sewer charge for the rest of the year. Doing this in winter makes sure we only charge you for water that goes into the wastewater system, not for outdoor watering. Reducing your water use now will help you save money on your bill all year long.

The water used during the averaging period will determine your monthly sewer charge from April through March. New residents are assigned a default sewer average calculation of 7,000 gallons.

Commercial accounts do not qualify for winter averaging.

Our staff can turn off the water at the meter at your request, but there will still be a minimum monthly charge. If you need to change your billing address please contact the office.

Yes, the meters are read around the 20th of each month. Most of our meters are read electronically so the meter reader does not have to lift the lid to see the dial. It is important to provide clear access to the meter. Please do not allow the lid to become overgrown with grass or covered with mulch.

All meters are read monthly and the amount used is billed each month. It is quite common for customers to see the same bill amount if their water use habits remain consistent. And please keep in mind that we bill by the thousands of gallons used, not for each gallon.

A security deposit of $100 is required from each residential owner and lessee for a single-family home connected to the District’s system. Deposits will be applied to the bill after two years of on-time payments. A deposit will be required to reestablish service due to disconnection. 

Upon discontinuation of service, any remaining deposit will be applied towards amounts due, including disconnection fees.

Many customers are unaware of how much water their automatic sprinkler system uses. We encourage residents to check their meter before watering and again immediately after watering to get an idea of how much water is used each time they irrigate. For a helpful instructional video watch, “How to Use Your Water Meter to Detect Leaks.”

New water meters have an electronic display that differs from the model in the video. See the information from the meter manufacturer on reading the E-Series Ultrasonic meters (PDF). The display toggles periodically between the rate of flow (how much water is going through the meter, updated every two seconds) and the consumption. To change the information displayed, hold your hand over the small circular sensor beneath the screen or simply close and reopen the lid.

For all meters the consumption is like the odometer on a car – it is cumulative and does not reset each month. The District bills in thousands of gallons, for the difference between the current read and the previous month’s read.

Sprinkler systems can function unpredictably, especially after a power outage. It is a good practice to frequently check all settings on the programmer including current date and time to make sure the system is running only when you want it to. Broken sprinkler heads or pipes can lead to higher consumption, so a routine system check is a good idea. We have produced a couple of helpful videos about irrigation systems, “Irrigation Checkup” and "Irrigation and Landscaping." 

You may also want to check for leaks inside the home. We have free tablets available at the front desk to help detect toilet leaks, and you can visually inspect your faucets.

A good time to perform this check is when no one will be home for a couple hours. First, make sure that no water is running in the house or outside. Then look at your water meter dial. If the leak detector is spinning, water is going through the meter. If you watch for a few minutes and it doesn’t move there may still be a slow leak. Note the read and position of the dial and check back in a couple hours.

New water meters have an electronic display that differs from older models. Instead of a leak detector that turns, the display toggles between the rate of flow and the consumption. See the information from the meter manufacturer on reading the E-Series Ultrasonic meters (PDF). If the rate of flow is other than zero, water is flowing through your meter. If the meter detects 24 hours without one 15-minute interval of zero flow (basically water is running constantly for 24 hours) the meter displays a Suspected Leak icon for the next 28 days.

You can isolate the source of leak by shutting off the water to the irrigation system (at the valve, not just at the program box.) If the meter only moves when the irrigation supply is turned on you will know the leak is in your irrigation system. View the instructional video “Finding a Water Leak.”

Most water meters are located in the front yard near the curb. There are exceptions, so please call our office if you need help locating your meter.